Privacy Policy

Last updated: May 23, 2026

This Privacy Policy explains how Dudice Travelers Hotel ("we," "us," "our") collects, uses, and protects information from guests and prospective guests who interact with us — including through our website, our Facebook Page, our Messenger booking bot ("the bot"), and in person at our property located at Roman Highway, Alas-Asin, Mariveles, Bataan, Philippines.

1. Information we collect

When you message our Facebook Page or book a room, we may collect:

• Identity: your name, Facebook Page-Scoped ID (PSID), and the messages you send to our Page.
• Contact: phone number or email address you provide.
• Booking: check-in/check-out dates, number of guests, room type, special requests, and downpayment confirmation (e.g., GCash screenshot).
• Stay history: dates of past visits and amounts paid, kept for accounting and repeat-guest service.

2. How we use your information

• To respond to inquiries about rates, availability, and amenities.
• To process and confirm your reservation.
• To send you booking confirmations and follow-up messages.
• To verify payments and prevent fraud.
• To comply with legal and accounting obligations (e.g., issuing receipts, filing with the BIR).

3. How we share your information

We do not sell your personal information. We share data only with:

• Meta Platforms, Inc. (Facebook/Messenger) — for the bot to operate. Meta's own Privacy Policy governs their handling of message data.
• Payment providers (GCash, Metrobank, or similar) — only the information necessary to verify the payment you sent.
• Authorities — when legally compelled (e.g., subpoena).

4. Data retention

Booking and stay records are kept for at least five (5) years to comply with Philippine tax and accounting law. Conversation logs from the Messenger bot are kept for up to two (2) years and then deleted. You may request earlier deletion (see section 6).

5. Security

Your booking data is stored on a private server controlled by Dudice Travelers Hotel. Payment screenshots are reviewed by authorized staff only. We use Cloudflare and HTTPS for transport security. While no system is 100% secure, we take commercially reasonable measures to protect your data.

6. Your rights — including data deletion

You have the right to:

• Ask what personal data we hold about you.
• Ask us to correct inaccurate data.
• Ask us to delete your data ("right to be forgotten").
• Withdraw consent at any time for marketing messages.

To exercise any of these rights — including data deletion — send a message to:

• Email: dudiceinn@gmail.com
• Phone: 0995 130 2152
• Or reply "delete my data" in your Messenger conversation with our Page.

We will action verified requests within 30 days. Records we are legally required to retain (e.g., paid invoices) may be redacted rather than deleted where law permits.

7. Children's privacy

Our services are intended for users 18 years and older. We do not knowingly collect data from children. If a parent or guardian believes their child has sent us personal data, please contact us and we will delete it.

8. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be announced on our website and our Facebook Page.

9. Contact us

Questions or concerns about this Privacy Policy?

• Dudice Travelers Hotel
• Roman Highway, Alas-Asin, Mariveles, Bataan, Philippines
• Email: dudiceinn@gmail.com
• Phone: 0995 130 2152
• Website: www.dudicehotel.com